Effective Date: 14th September 2026
At Entronn.com (“Entronn,” “we,” “us,” or “our”), we are committed to providing high-quality digital services tailored to each client’s requirements. Because our services involve dedicated time, expertise, resources, and customized work, payments for services are generally non-refundable once work has commenced.
This policy applies to all services provided by Entronn, including:
- Website Design & Development
- Website Management
- Server Setup & Management
- Logo Design
- On-Page SEO
- Off-Page SEO
By purchasing or engaging our services, you acknowledge and agree to the following terms.
1. No Refunds After Work Begins
Once work on a project or service has commenced, payments are generally non-refundable. This includes project fees, deposits, retainers, consultation fees, and ongoing service payments.
Because our services are customized and time is allocated specifically to each client, we cannot provide refunds for work that has already been performed or resources that have already been committed.
2. Review Before Work Begins
Before starting a project, we may review your requirements, scope, deliverables, timelines, and other relevant details. We encourage you to raise any questions or concerns before making payment or approving the project.
By proceeding with the service, you confirm that you understand and accept the agreed scope and deliverables.
3. Service Satisfaction
We aim to deliver all services professionally and according to the agreed requirements. If you are dissatisfied with any aspect of our work, please contact us at [email protected].
We will review your concerns and, where appropriate, work with you to resolve issues within the scope of the original agreement.
4. Cancellation
You may request cancellation of a service by contacting us. If work has already started, you may be responsible for payment for the work completed and resources committed up to the cancellation date.
Deposits, retainers, and payments for completed work are generally non-refundable.
For recurring services, cancellation will normally take effect at the end of the current paid service period unless otherwise agreed.
5. Billing Errors and Duplicate Payments
If you believe you have been charged incorrectly, please contact us at [email protected] within 30 days of the transaction.
Verified duplicate payments, accidental overpayments, or other confirmed billing errors may be eligible for a refund.
6. Chargebacks and Payment Disputes
If you have a concern about a payment, we encourage you to contact us first so we can attempt to resolve the matter.
Unauthorized or unjustified chargebacks may result in the suspension of services and may be subject to further action to recover amounts legitimately owed to Entronn.
7. Exceptions Required by Law
Nothing in this policy limits or excludes any refund, cancellation, or other right that cannot legally be excluded or waived under applicable law.
Where applicable law provides mandatory consumer rights, those rights will continue to apply.
8. Contact Us
If you have any questions about this Return & Refund Policy or would like to discuss a billing or service concern, please contact us at:
Email: [email protected]
By purchasing or engaging our services, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy, subject to any rights provided to you under applicable law.
